Turning Bad Customers into New Business

Many moons ago before the tubes of the interweb occupied my days I worked in retail. At that time this retailer was legendary, some might say world renown for their quality, selection and most importantly customer service (sadly this is not the case today). At that time the “old man” worked with each of the managers to make sure they understood this important lesson, when a customer complains what they are really doing is giving you the opportunity to be exceptional. They are giving you the chance to turn a negative into a positive, and turn a detractor into an advocate. It’s good to be reminded about this with examples of good customer service from time to time.

Here’s a little bonus for you, when you’re unclear on exactly how to solve any customers problem, the best question is also the scariest “I’m sorry, what’s can I do to make this right?”

GraywolfSEO.com runs on the Genesis Framework

Genesis Framework

Genesis lets you to quickly and easily build amazing websites with WordPress. Whether you're a novice or advanced developer, Genesis provides the secure and search-engine-optimized foundation that takes WordPress to places you never thought it could go.
It's that simple - start using Genesis now!


Take advantage of the 6 default layout options, comprehensive SEO settings, rock-solid security, flexible theme options, cool custom widgets, custom design hooks, and a huge selection of child themes ("skins") that make your site look the way you want it to. With automatic theme updates and world-class support included, Genesis is the smart choice for your WordPress website or blog.


tla starter kit

Advertisers:

  1. Text Link Ads - New customers can get $100 in free text links.
  2. BOTW.org - Get a premier listing in the internet's oldest directory.
  3. Need an SEO Audit for your website, look at my SEO Consulting Services
  4. TigerTech - Great Web Hosting service at a great price.
More in Ideas, npb, npp, ntt
Deep Crawling a New Mini Site

Recently I launched two new mini sites and discovered something along the way.

Google Adsense Lava Lamp

I got mine, shoemoney got his so what about the other 148 of you did you get your Google Adsense...

Does Your Follow Through Suck

This weekend I was cruising through digg and came across an example of how you can completely "ruin the ride"...

Close